Effective Date: 1st September 2024

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Thank you for visiting Little Crystal Co. (www.littlecrystalco.com) ABN: 94 356 983 668.

 

Little Crystal Co. values and respects the privacy of the people we deal with. Little Crystal Co. is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

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This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.​​

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What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

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What personal information do we collect?​

We may collect personal information that you provide to us when you interact with the Website, such as when you make a purchase, create an account, subscribe to our newsletter, or contact us for support. This information may include:

• Contact information (such as name, email address, mailing address, and phone number)

• Payment information (such as credit card details or other payment method information)

• Demographic information (such as age, gender, and interests)

We may also automatically collect certain information about your device and usage of the Website through cookies and similar technologies. This information may include your IP address, browser type, referring/exit pages, and operating system.

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How do we collect your personal information?

We collect your personal information directly from you when you:

• Interact with us online

• Subscribe to our mailing list

• Purchase products from our store

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Use of Information

We use the information we collect to:

• Process and fulfill your orders and requests

• Communicate with you, including sending order confirmations, shipment notifications, and customer service emails

• Personalise your experience and improve our website

• Send you marketing communications that we believe may be of interest to you

• Detect and prevent fraud

• Comply with legal obligations

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Sensitive Information

Under certain circumstances, Little Crystal Co. may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, and will be used by us only, or otherwise, if it is necessary to required or authorised by law, and we take appropriate measures to protect the security of this information.

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Sharing of Information with Third Parties

We may share your personal information with third parties who provide services on our behalf, such as payment processors, shipping companies, and marketing service providers. These third parties are prohibited from using your personal information for any purpose other than to provide the services we have requested.

We may also disclose your information when required by law or to protect our rights and safety or the rights and safety of others.

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Links to third party sites

Little Crystal Co.'s website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 

Security

We take reasonable measures to protect the confidentiality and security of your personal information. We are taking measures to restrict access to only personnel who need that personal information to effectively provide services to you. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. 

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Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

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How to access and correct your personal information

Little Crystal Co. will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 1-5 days. We will deal with such a request by emailing info@littlecrystalco.com

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5. Your Choices

You may choose not to provide certain personal information, although this may limit your ability to use certain features of the Website.

You may also opt out of receiving marketing communications from us by following the instructions provided in such communications or by contacting us directly.

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Inquiries and complaints

For complaints about how Little Crystal Co. handles, processes or manages your personal information, please contact info@littlecrystalco.com. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 1-5 days for Little Crystal Co. to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Little Crystal Co.’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

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6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

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7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

info@littlecrystalco.com